Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN4072A Mapping and Delivery Guide
Effect changes to existing customer premises equipment systems and equipment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTTEN4072A - Effect changes to existing customer premises equipment systems and equipment
Description This unit describes the performance outcomes, skills and knowledge required to effect changes to existing customer premises equipment (CPE), systems and products. It involves producing plans, carrying out alterations and testing new work. The changes may be part of a project on emerging technologies on existing network or subsystem for convergence to Next Generation Networks (NGN).No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Linesmen, line installers and technicians from telecommunications carriers, contractors, other service providers or private providers apply the skills and knowledge in this unit to upgrade or modify customer equipment and systems.This unit applies to all communications applications and emerging technologies of convergence and multimedia. This unit may be applied to domestic, commercial or industrial installations for indoor and outdoor installations within a customer premises.CPE systems include digital home integration, security, voice over IP (VoIP), internet protocol television (IPTV), radio frequency identification (RFID), wireless networking and home automation.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Telecommunications networks engineering
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare requirements for alteration
  • Arrange access to the site according to required procedure and comply with site security arrangements and relevant legislation, codes, regulations and standards
  • Assess facilities and capacity to ensure requirements can be met
  • Evaluate existing system availability and access to accommodate proposed changes
  • Notify appropriate personnel of identified safety hazards at worksite
  • Evaluate the compatibility of existing and proposed systems and equipment before proceeding with planned changes
  • Negotiate planned system outages and outage time with the customer
       
Element: Document specifications and plans for alteration
  • Produce an amendment plan of systems alterations to assess suitability with existing system
  • Produce specifications for alteration requirements according to customer requirements
  • Select materials and tools and equipment compatible with the upgrade activity
       
Element: Install additional equipment and program system feature changes
  • Produce an activity plan for minimal disruption of alterations to ongoing client activity
  • Carry out all alterations in a safe manner according to relevant standards and regulations and manufacturer's specifications
  • Test new work in isolation and when integrated with existing systems to confirm compatibility of alterations with existing network
       
Element: Update plans and records
  • Update all plans and documents to show installed systems accurately and clearly
  • Complete documentation for customer support
       
Element: Restore site to required condition
  • Remove waste and debris from worksite and dispose of according to environmental requirements to maintain safe work site conditions
  • Recover obsolete equipment and return to customer or for disposal as agreed with customer
  • Notify customer of job completion and obtain sign off
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify customer's needs

develop plans and drawings to give effect to planned changes to systems and equipment

alter system and equipment including physical and programming change according to OHS and relevant standards and regulations

identify, conduct and interpret tests appropriate to the change.

Context of, and specific resources for assessment

Assessment must ensure:

systems and equipment to effect changes

equipment and systems manuals, specifications and enterprise policy.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing additional equipment and programming system changes

review of amendment plan prepared by the candidate outlining systems alterations and specifications

review of test results and documentation completed by the candidate

oral or written questioning to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN4073A Cut over customer premises equipment major upgrades.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to interpret equipment settings and readings

communication skills to liaise with customers and technical staff to ensure requirements are known and can be met within timeframes

literacy skills to:

interpret technical specifications and related documentation

produce plans and update documentation

planning and organisation skills to arrange site access and equipment delivery

problem solving skills to account for unexpected faults or equipment configuration anomalies

safety awareness skills to:

apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

select and use required personal protective equipment conforming to industry and occupational health and safety (OHS) standards

work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

technical skills to:

perform fault clearance

use diagnostic equipment

use hand and power tools

Required knowledge

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

network addressing

specific OHS requirements relating to the activity and site conditions

types of CPE

typical issues and challenges that occur on site

vendor products

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Site security arrangements may include:

access times and methods

approval to enter site

approved entry requirements

electronic surveillance

security clearance.

Relevant legislation, codes, regulations and standards may include:

Australian Communications Industry Forum (ACIF) standards and codes

Australian Communications and Media Authority (ACMA) technical standards

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

Australian Building Codes and Regulations

cabling security codes and regulations

confined spaces regulations

Environmental Protection Acts

OHS

regulated or industry codes of practice

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.

Facilities may include:

available hardware

available rack space

building limitations

cooling requirements

enclosure capacity

floor space

power requirements.

Safety hazards may refer to:

access points that may contain:

hazardous light (non-visible laser)

RF emission

contact with remote power feed

electrical supply and areas of earth potential rise (EPR) that require mandatory separation from communications cable

hazardous conduit as according to AS 1345:1995 conduit colours associated with a hazardous service.

Systems may include:

digital home integration

home automation

home computing

IPTV

RFID

security installation

VoIP

wireless network.

Alterations may relate to:

additions

alterations that can be effected either on site or remotely

configurations

moving outlets and services

new extensions to services

removals

systems and application upgrades

upgrades to software.

Specifications may be found in:

cable plans and designs

contract documents

equipment details

software requirements

specification schedules

upgrade specifications.

Tools and equipment may include:

tools:

electrical:

cordless or power drill

soldering iron

hand:

cutters

pliers

strippers

terminating tools

equipment:

analyser

cable identification kit

diagnostic tools

local area network (LAN) Cat tester

passive optical meter (PON).

Safe manner may include:

safe use and handling of:

chemicals

materials

tools and equipment

work platforms:

ladders

scaffold

scissor lifts or cherry pickers

use of protective clothing:

earmuffs

gloves

head protection

kneepads

masks

protective suits

safety boots

safety glasses.

Documentation may include:

boot up and back up procedures

equipment configurations

inventory of material used on project

software upgrades

updated cable records

updated plan.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Arrange access to the site according to required procedure and comply with site security arrangements and relevant legislation, codes, regulations and standards 
Assess facilities and capacity to ensure requirements can be met 
Evaluate existing system availability and access to accommodate proposed changes 
Notify appropriate personnel of identified safety hazards at worksite 
Evaluate the compatibility of existing and proposed systems and equipment before proceeding with planned changes 
Negotiate planned system outages and outage time with the customer 
Produce an amendment plan of systems alterations to assess suitability with existing system 
Produce specifications for alteration requirements according to customer requirements 
Select materials and tools and equipment compatible with the upgrade activity 
Produce an activity plan for minimal disruption of alterations to ongoing client activity 
Carry out all alterations in a safe manner according to relevant standards and regulations and manufacturer's specifications 
Test new work in isolation and when integrated with existing systems to confirm compatibility of alterations with existing network 
Update all plans and documents to show installed systems accurately and clearly 
Complete documentation for customer support 
Remove waste and debris from worksite and dispose of according to environmental requirements to maintain safe work site conditions 
Recover obsolete equipment and return to customer or for disposal as agreed with customer 
Notify customer of job completion and obtain sign off 

Forms

Assessment Cover Sheet

ICTTEN4072A - Effect changes to existing customer premises equipment systems and equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN4072A - Effect changes to existing customer premises equipment systems and equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: